The Unseen Hours

PRIVACY POLICY

Your privacy and trust matter to us - understanding how we protect your information

Last Updated: April 27, 2025
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Important Notice

🔒 Our Commitment to You

This platform is not intended to provide professional medical, legal, or therapeutic advice. The Unseen Hours ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. We believe transparency builds trust.

1

Information We Collect

We collect information in two main ways:

  • Information You Provide: When you submit a story, contact us, or interact with the platform, we may collect your name, email address, story content, and other optional information you choose to share.
  • Automatic Information: Like many websites, we automatically collect some technical data (browser type, IP address, device information) for security and analytics purposes to ensure our platform runs smoothly.

We only collect what's necessary to provide you with a safe, supportive experience.

2

How We Use Your Information

We use your information responsibly to:

  • Operate and improve our platform
  • Share submitted stories (with respect to your chosen privacy settings)
  • Communicate with you when needed
  • Ensure community safety and moderation
  • Provide technical support and respond to inquiries
  • Analyze usage patterns to enhance user experience

Your trust is paramount - we never use your information for purposes you haven't agreed to.

3

Sharing of Information

🛡️ Our Promise

We do not sell or rent your personal information. Period. Your privacy is not for sale.

We may share necessary information with trusted service providers (e.g., website hosting, email services) to operate the platform effectively. These partners are bound by strict confidentiality agreements.

We may disclose information only if required by law or to protect the safety of our community.

4

Story Submissions

If you submit a story, you have complete control over your privacy:

  • Anonymous Option: You can request to post anonymously, and we will honor that choice
  • Public Visibility: Posted stories may be visible publicly unless you specifically request anonymity
  • Identity Protection: When anonymity is requested, we do not associate your content with your personal identity in public displays
  • Safety Records: We may retain identifying information for moderation and safety purposes only

We respect your choice to share your experience while protecting your identity when requested.

5

Cookies & Technology

We may use cookies or similar technologies to:

  • Improve your browsing experience
  • Remember your preferences
  • Understand how our platform is being used
  • Ensure security and prevent abuse

You can adjust your browser settings to decline cookies if you prefer, though this may affect some functionality. We respect your choice and provide clear options for managing your privacy preferences.

6

Data Security

We take reasonable measures to protect your information using industry-standard security practices:

  • Encrypted data transmission
  • Secure server infrastructure
  • Regular security audits
  • Access controls and authentication
  • Data backup and recovery procedures

However, no internet transmission is ever fully secure. Please submit sensitive information with care and consider the public nature of shared stories.

7

Your Rights & Choices

You have control over your information. You may contact us to:

  • Access: Request a copy of the personal information we have about you
  • Correct: Update or correct any inaccurate information
  • Delete: Request deletion of your personal information
  • Withdraw Consent: Opt out of communications or data processing
  • Data Portability: Request your data in a portable format
  • Questions: Ask about how your data is handled

We respond to all requests promptly and work to accommodate your preferences wherever possible.

8

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.

When we make changes:

  • We'll update the "Last Updated" date
  • For significant changes, we'll notify you via email or platform announcements
  • We'll provide a summary of key changes
  • You'll have time to review before changes take effect

Continued use of the site after changes means you accept the updated policy. We'll notify you of significant changes when possible and always aim for transparency.

Questions or Concerns?

If you have any questions about this Privacy Policy or how we handle your information, we're here to help. Your privacy matters to us, and we're committed to being transparent about our practices.

We typically respond within 24-48 hours and are always happy to clarify any aspect of how we protect your information.

💌 contact@theunseenhours.org